Pre-Contractual Information Form

Last updated: July 13, 2026

This form summarizes what you need to know before purchasing an ArenaContact subscription. By ticking the consent checkbox on the order form, you declare that you have read and electronically approved this form and the Distance Sales Agreement.

Seller details

Key characteristics of the service

ArenaContact is subscription software for martial arts and fitness gyms, delivered through its iOS and Android app. There is no physical delivery; the service is provided digitally, through your account. Scope: member management, dues tracking with automatic reminders, class schedules, reservations, attendance, announcements, an attendance leaderboard, and business analytics. Setting up your salon and delivering the invite codes is free on every plan. All plans include the same features; the only difference between them is the commitment term and the price.

Total price

• 3-Month — 3 months (prepaid), a total of ₺6,450 charged at the start of the period (monthly equivalent ₺2,150).
• 6-Month — 6 months (prepaid), a total of ₺11,100 charged at the start of the period (monthly equivalent ₺1,850).
• Annual — 12 months (prepaid), a total of ₺19,800 charged at the start of the period (monthly equivalent ₺1,650).

The amounts shown as “/mo” on the site are the monthly equivalent of the prepaid period; the charge is collected in a single payment at the start of the period. The final total you will pay, including any applicable taxes, is shown clearly on the Stripe payment page before you confirm the order. No setup, delivery, or other extra fee is charged under any name. Unless cancelled, the subscription renews automatically at the end of each period on the same plan; on renewal, the current list price published on that date applies.

Referral discount. The referral program is two-sided. If you subscribe using a valid referral code, a 10% discount is applied to your first invoice, issued after your trial ends; you don’t need to do anything else for it. The subscriber who referred you is also granted a separate 10% coupon once you complete your first payment, and that coupon is applied to their next billing period. If you earn coupons from your own referrals, they are likewise applied to your following billing periods, at most one per invoice; unused coupons don’t expire — they carry over to upcoming periods.

Payment and performance

Payment is collected in a single charge by credit/debit card through Stripe; your card details never reach the seller. Every plan comes with a 14-day free trial: the trial starts with your card details, nothing is charged during the trial, and the first payment is only collected at the end of the trial. Access to the service opens right after order confirmation, with the invite code sent to your email.

Right of withdrawal

Under the Turkish Regulation on Distance Contracts (Mesafeli Sözleşmeler Yönetmeliği), the right of withdrawal cannot be exercised for services performed instantly in the electronic environment and services in the nature of intangible goods. Since access to the ArenaContact subscription opens immediately after order confirmation, this exception applies; by ticking the consent checkbox, you accept this notice of the immediate performance of the service and of the absence of a right of withdrawal.

That said: if you cancel during the trial period nothing is charged, you can cancel your subscription at any time, and on prepaid plans the pro-rated refund terms in the Refund Policy are applied in your favor.

Complaints and where to apply

You can send your requests and complaints to support@arenacontact.com; your application is resolved within a reasonable time. If no resolution is reached and you qualify as a consumer, you may apply — within the monetary limits set each year by the Ministry of Trade — to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court (Tüketici Mahkemesi) at your place of residence.